SHIPPING & RETURNS
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SHIPPING
WHO DO WE SHIP WITH?
K9 Industries ships with Australia Post.
WHEN WILL MY ORDER SHIP?
We aim to send your order by no later than the next business day (with exception of public holidays).
WHERE DO WE SHIP TO?
Australia wide
RATES?
Standard & Express post options available at Australia Post flat rates.
HOW LONG WILL MY ORDER TAKE?
Delivery times may vary depending on many factors including your location and day of order. You can always get an estimate with
RETURNS
CAN I RETURN AN ITEM?
Yes, if you are not satisfied with an item you can ship it back to us, once returned and if undamaged you will be issued a full refund of the item cost.
CAN I SWAP FOR A DIFFERENT SIZE?
Yes - if you order a product and it's the wrong size, simply send it back to us, once received and if undamaged, we'll send out a new size.
HOW TO RETURN OR EXCHANGE AN ITEM?
Simply message or email us to begin the process and one of our team members will help you through the process.